Refund Policy

At StepXFilings, we strive to provide exceptional service and ensure customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a refund under the following terms:

1. Eligibility for Refund

  • 100% Refund: Customers are eligible for a full refund if the refund request is made before their LLC formation or other services have been processed. Once processing begins (e.g., payment is forwarded to a government agency or third-party vendor), refunds cannot be issued.

  • Processing Timeline: Processing typically begins within 24 hours of order placement. Refund requests must be submitted before this window closes.

2. How to Request a Refund

To request a refund:

  1. Log in to your StepXFilings account.

  2. Navigate to the order you wish to cancel.

  3. Click the “Request Refund” button or contact our support team at info@stepxfilings.com with your order details.

3. Refund Processing

  • Approved refunds will be processed within 7-10 business days and credited to the original payment method.

  • Refunds may take additional time to appear in your account, depending on your bank or payment provider.

4. Non-Refundable Services

The following services are non-refundable once processing has begun:

  • Government filing fees (e.g., state incorporation fees, trademark filing fees).

  • Third-party services (e.g., registered agent fees, EIN acquisition).

  • Expedited processing fees (if applicable).

5. Exceptions

  • If StepXFilings fails to deliver the agreed-upon services due to an error on our part, you will be eligible for a full refund, regardless of processing status.

  • Refunds will not be issued for orders placed fraudulently or in violation of our Terms of Service.

6. Contact Us

For questions about our Refund Policy or to request a refund, please contact us at: